Tenants

• Introduction
• Tenants Rights Statement
• Tenant Handbook
• Policies and Procedures
• Appeals and Complaints
• Maintenance and Repairs
• Tenant Survey
• Tenants' Participation

Introduction

SWISH strives to provide the best possible service to tenants. Our operating philosophy is that SWISH and its tenants have mutual responsibilities and obligations. SWISH has the responsibility of ensuring it delivers responsive tenant, property and maintenance services and tenants have the responsibility of ensuring that they maintain their property and pay their rent when it is due. 

Tenants Rights Statement

SWISH recognises the rights of tenants to:

• Safe, secure and affordable housing
• Security of tenure within the constraints of funding and program guidelines
• Fair open and non-discriminatory treatment, both in the selection process and in all other dealings
• Privacy and confidentiality of information unless disclosure consent is given
• Access to their own files
• Consultation on all changes to their tenancy conditions
• Kept informed of all action in relation to their tenancy and rent payments
• Treated with respect at all times, to have their culture and background respected
• Have their changing needs recognised; to have these met where possible within the guidelines and resources of the organisation
• Appeal and complain if they do not agree with action taken or decisions made by SWISH
• Make appeals and complaints without being penalised and to be encouraged to use an advocate
• To participate in decision making and know how to do this

Tenant Handbook

SWISH's Tenant Handbook provides you with the information to assist your tenancy with SWISH. Every tenant receives a Tenants Handbook when they sign a tenancy agreement with SWISH. To download a copy of the Tenant Handbook, click here.

Alternatively, request a copy by contacting reception@swish.org.au or call 9699-6055.

Policies and Procedures

Our Policy and Procedures Manual details our Tenant Management policies. These policies guide SWISH's decision about allocating, managing our housing and meeting the changing needs of our tenants.

Appeals and Complaints

You can appeal or complain about decisions we have made in allocating and managing which you believe are wrong or unfair. For more information on appeals and complaints, click here.

Maintenance and Repairs

SWISH is committed to providing a responsive and good quality maintenance and repair service to you. This helps us maintain the quality of our housing and extend its life to meet future housing need. For more information, click here.

Tenants Survey

SWISH seeks feedback from tenants through our Annual Tenants Survey. This is one of the best ways to ensure we continue to provide high quality housing services. Since 2006 SWISH undertakes Annual Tenants Surveys. Our quality services delivery is evident by the consistently high tenant satisfaction.

To download a copy of our Annual Tenant Survey Report, click here.

Tenants' Participation

If you would like to know any more about tenant participation or want information on how you can get involved with SWISH and your community, please contact Davina Lomas on 9699 6055 ext 210 or d.lomas@swish.org.au