Profile 

• Our Values
• Our People
• Properties
• Performance
• Accreditation
• Industry Membership
  

Our Values

Professionalism - Decisions being made honestly and ethically
Customer Focused - Commitment to service
Efficiency - Do the basics really well and use best practice business systems
Innovation - Look to the future and seek to add value
Empathy - Empathise with position of clients and deliver housing services on a fair and consistent basis

Our People

Our staff team is skilled in property, tenancy and asset management. Led by an Executive Officer, our staff complement consists of a Manager of Housing services, three Housing Managers, Property Asset Manager, Finance Manager and three Administrative Officers.

Properties

SWISH manages 656 properties housing 1300 families:

• 288 properties leased from the private rental market
• 244 properties leased from the Department of Housing and
• 95 properties managed through our fee for service program on behalf of other organisations including the Waverley Affordable Housing Program

A further 29 properties are provided through other Department of Housing programs:

• Social Housing Subsidy Program (SHSP). SHSP are targeted to working households, who are generally on higher incomes than tenants in SWISH's general housing program; and
• Home Purchase Assistance
  

Performance 

In June 2007 SWISH achieved the highest performance grading (Type 1 A Grading ), under the NSW Community Housing Performance Based Registration System, operated by the NSW Office of Community Housing (OCH). All Housing Associations who receive funding from the Office of Community Housing must be registered with OCH and are subject to Performance Based Registration System. This enables OCH to monitor and regulate the sector. Registered Housing Associations are assessed quarterly and annually against nine key performance indicators. Organisations are awarded an A, B or C Grade.

Accreditation

SWISH undergoes voluntary Accreditation every three years. Accreditation assesses the quality of our policies, practices and processes. Housing providers are assessed against the seven National Community Housing Standards. These are:

1. Tenancy Management
2. Asset Management
3. Tenants Rights and Participation
4. Working with the Community
5. Governance and Organisational Management
6. Management Systems
7. Human Resources Management

SWISH achieved full three year accreditation in 2000, 2003 and is to be reaccredited in 2008.

Industry Membership

SWISH is a member of the NSW Federation of Housing Associations. The Federation is the peak industry organisation of Housing Associations in NSW. SWISH is also a member of the Community Housing Federation of Australia
 

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