Policy and Procedures

SWISH has developed the following Tenant Management policies and procedures to ensure that we have clear guidelines for our decision making in allocating and managing our housing. These policies are consistent with existing practice and the National Community Housing Standards. This also helps applicants and tenants understand our decision making.

Our Tenant Management policies are divided into five areas:

• Allocation of Housing
• Establishing and Maintaining Tenancies
• Changing Needs of Tenants
• Ending Tenancies
• Appeals and Complaints